Shipping policy

Shipping Policy

United States
We ship within the US via USPS. Orders arrive within 3–5 business days (Monday–Friday, excluding US holidays) from the time your order is placed.

You'll receive a confirmation email when you order, and a second email with tracking as soon as your bag is on its way.

Orders placed on weekends or holidays begin processing the next business day.

Shipping is calculated at checkout. US orders of two or more bags ship free.

International
We ship worldwide. Rates are calculated at checkout based on destination and order size.

Delivery typically takes 7–21 business days depending on destination and customs processing.

Customs, duties and import taxes: international orders may be subject to import duties, taxes or fees charged by your country. These are not included in your order total and are the responsibility of the recipient. We have no control over these charges and can't predict their amount.

Tracking
Every order ships with tracking. If you haven't received a tracking email within 2 business days of ordering, email us at hello@thattotebag.com and we'll sort it out.

Delivered but not received
If tracking shows your parcel as delivered but you don't have it, please:

1. Check with anyone else at your address, and look for a parcel locker key or delivery notice in your mailbox
2. Ask your building manager, mailroom or neighbours
3. Allow 24 hours — parcels are occasionally scanned as delivered a day early

If it still hasn't appeared, contact us at hello@thattotebag.com and we'll help you file a search with the carrier. We're a small brand and we'll do our best to make it right.

Incorrect addresses
Please double-check your address at checkout. We ship to the address provided and can't reroute a parcel once it's dispatched. If a parcel comes back to us as undeliverable, we'll contact you to arrange reshipment; return shipping may apply.

Delays
Carrier delays, weather and customs are outside our control. We'll always help you track a delayed parcel, but we can't guarantee carrier delivery times.

Questions
Email hello@thattotebag.com and we'll get back to you within 1–2 business days.